Refund Policy — Filer Pakistan

⚠️ Starter template — review with a lawyer and align it with your actual pricing and guarantee terms before publishing.

We want you to be confident using Filer Pakistan. This policy explains when service fees can be refunded.

1. Our satisfaction guarantee

If we make an error in preparing your return or you're not satisfied with our service, we will re-do the work or refund our service fee, in line with the conditions below.

2. Eligible for a refund

You paid a service fee but work has not yet begun on your case.
We are unable to deliver the service you paid for.
A clear error on our part that we cannot correct.

3. Non-refundable

Government and third-party fees (e.g. FBR, SECP, IPO, US state fees) once they have been paid on your behalf.
Work already completed and submitted to the relevant authority.
Delays or outcomes caused by inaccurate or late information from you, or by decisions of the tax authorities.

4. How to request a refund

Email [email protected] or message us on WhatsApp with your name, the service, and your payment reference. We aim to respond within 2 working days.

5. Processing time

Approved refunds are processed back to your original payment method, typically within 7–14 working days, depending on your bank or wallet provider.

6. Contact

Questions about a refund? Email [email protected] or call +92 (0) 21 3822 8222.