Privacy Policy

Filer Pakistan (Pvt.) Ltd. ("Filer Pakistan", "we", "us") respects your privacy. This policy explains what information we collect when you use our website and services, how we use it, and the choices you have.

1. Information we collect

To provide tax and registration services, we may collect:

• Identity & contact details — name, CNIC, email, phone/WhatsApp number, address.
• Tax information — income details, employer information, bank statements, salary slips, and documents you upload for filing.
• Account & usage data — information you provide when registering, and basic analytics about how you use the site.
• Payment information — transaction references when you pay for a service (we do not store full card details).

2. How we use your information

• To prepare, review, and file your tax returns and registrations with the relevant authorities (e.g. FBR, SECP).
• To contact you about your case, including via WhatsApp, email, and phone.
• To process payments and provide receipts.
• To improve our services and comply with legal obligations.

3. Sharing & disclosure

We share information only as needed to deliver your service — for example, submitting your return to the FBR IRIS portal — or where required by law. We do not sell your personal information to third parties.

4. Data security

We use reasonable technical and organisational measures to protect your information. Documents are handled by qualified consultants and transmitted over secure connections. No method of transmission is 100% secure, but we work to safeguard your data.

5. Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements. Contact us using the details below.

6. Data retention

We retain your information for as long as needed to provide services and to meet tax, accounting, and legal requirements, after which it is securely deleted or anonymised.

7. Cookies

We use cookies and similar technologies as described in our Cookies Policy.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date reflects the latest version.

9. Contact us

Questions about this policy? Email [email protected] or call +92 (0) 21 3822 8222.